Terms & Conditions online store netgate.sk are governed by the Commercial Code , as amended, and other generally binding legal regulations .

Definition of Terms

As apparent from the context otherwise , the following terms have the following meanings : netgate.sk , seller or supplier is NETGATE Technologies sro , Tajovského 8 , 971 01 Prievidza , ID : 36710881 , VAT : 2022297431 purchaser , customer or purchaser - natural or legal have entered into a business relationship with the seller of goods or line - means all products listed in the current catalog and price list netgate.sk trade .

Ordering and delivery of goods

1 Insert the item to cart

2 Fill in the information needed to purchase

3 Select the payment method and delivery of goods

4 Confirm the order

All the requests as soon as possible during the day and the customer will email confirmation of order , payment, condition of goods in stock and shipment of goods. In certain cases, we may request a telephone confirmation of your order , therefore, to be given when ordering your telephone number . In the event that we do not allow order to verify and to cancel the order .

Method of payment

By default, payment on delivery is carried out in taking the goods from the Slovak Post / UPS or deposit in advance on behalf of the seller .

Delivery times and shipping goods

Goods which are in stock, usually dispatched in 1-2 days . The goods that we do not have in stock , we will inform you . By default, sending goods via UPS or Slovak Post as a package on delivery. From the moment the goods are despatched usual delivery time is 1-2 working days . However, this depends Slovak Post and may be renewed. Unless you do not receive the goods within one week of notification of dispatch of the goods , please contact us .

Transposition of goods

Customer has in taking loads to check its completeness and integrity . If it finds defects in the goods , that fact must be immediately notified. Any subsequent complaints regarding the quantity of goods , whether its physical damage , can not be accepted .


The list of goods with sales prices contained in the catalog . Seller reserves the right to update this catalog and price list for changes in prices of goods producers , respectively . distributor from whom selling items ordered . Seller reserves the right to change prices on list prices . All prices include VAT ( 20 % ) .


Payments shall be made in euro , with payment being made ​​in cash in taking cash on delivery or advance deposit to the account of the seller .

Order Cancellation

The seller has the right to cancel the order if

1 , buyers indicate invalid data

2 , the buyer selects as the payment method payment in advance or on account and when prompted ( email or phone ) fails to pay the full amount for the merchandise.

The buyer has the right to cancel the order in time delivery of e - mail confirming the shipment of goods ordered. Upon receipt of confirmation email is not possible to cancel the order and the buyer is obliged to take over the lot and pay the full amount. If the buyer does not take a lot fails to pay the full amount for the ordered goods , the seller is entitled to claim reimbursement of all costs of shipping and handling by the buyer .

Returns / Termination of the contract

Procedure for returning goods / withdrawal:

- Fill in the form of withdrawal. FORM OF WITHDRAWAL

- Pack the goods and send along with the form and a copy of the invoice to our address: NETGATE Technologies sro, Tajovského 8, 971 01 Prievidza. And add and account number where you want to return the money.

- The consignment is recommended to insure. Newsletter on delivery. We accept cash on delivery.

- Upon receipt of the shipment we will send you information by e-mail

- Money in the account sent to you within 14 days

Terms withdrawal

If the seller can not meet its obligations under the purchase agreement because of the sellout, the unavailability of the goods, or if the manufacturer, importer or supplier of the goods agreed in the Contract stop production or carry out such major changes that prevented the realization of the fulfillment of the obligations of the seller under the contract of sale or for reasons of force majeure or if not all efforts that can fairly be required of him not being able to deliver the goods to the customer within the period prescribed these terms and conditions or in the price stated in the order, the seller is obliged shall immediately inform the buyer and while the buyer is obliged to offer the substitute performance or the ability for the buyer to withdraw from the contract (to cancel the order). If the buyer withdraws from the contract for reasons specified in this section's complaint and business conditions, the seller is obliged to return the buyer has already paid a deposit for goods agreed in the Contract within 14 days of the notification of withdrawal by transfer to an account designated by the buyer .

The buyer is entitled to withdraw from the contract without giving any reason in accordance with sec. § 7 et seq. Act no. 102/2014 Coll, the protection of consumers in respect of distance contracts (hereinafter "Law on consumer protection in distance selling") within 14 days of receipt of goods, respectively. from the date of conclusion of the service contract or contract for the provision of electronic content which is not supplied on a tangible medium, if the seller timely and properly fulfill disclosure obligations under sec. § 3 of the Law on consumer protection in distance selling.

The buyer has the right, within that period after receipt of the goods and drill tested in a similar manner as is customary when buying a classic "stone" store, and to the extent necessary to establish the nature, characteristics and functioning of the goods.

The withdrawal period shall begin on the date when the buyer or a third person other than the carrier acquires all of the goods ordered, or if a) the goods ordered by the buyer in one order shipped separately from the date of receipt of the goods that came as the last b) supplying goods consisting of several parts or pieces, from the receipt of the last lot or piece, c) the goods supplied under the contract repeatedly for a specified period from the date of receipt of the goods delivered first. The buyer may withdraw from the purchase agreement, which is subject to purchase goods even before the commencement of the period for withdrawal.

Withdrawal buyer must provide a written manner any doubt on withdrawal from the contract or in the form of registration on another durable medium or by means of a form that is instructions listed in these business conditions and complaints. The period for withdrawal shall be deemed observed if the notice of withdrawal has been sent Withdrawal from the contract pursuant to the previous paragraph's business conditions and complaints shall contain the information required in the form of withdrawal from the contract referred to in the complaint and those conditions in particular the identification of the purchaser, order number and date, the exact specification of the goods, the way the seller has returned already has received particular account number and / or mailing address of the purchaser. If the buyer withdraws from the contract, shall be deleted from the outset and any ancillary contract relating to the purchase agreement, by which the buyer has resigned. The buyer can not claim any expenses or other payments in connection with the termination of ancillary contract except for reimbursement of costs and payments referred to in Section. § 9. 3, ust. § 10 para. 3 and 5 of the Law on consumer protection in distance selling and the price of the service, if the subject of the contract and the service was completely provision of services.

The buyer shall, without undue delay, but not later than 14 days from the date of termination of the contract of sale send back the goods to the address of the operator or deliver it to the seller or a person authorized sellers of the receipt of goods. This does not apply if the seller has proposed to collect the goods in person or through a person authorized by him. Deadline under the first sentence of this paragraph's complaint and conditions shall be deemed observed if the goods are handed over for carriage by the last day of the period.

Buyer seller must deliver the goods, including complete documentation complete, undamaged, preferably in the original packaging and unused. It is recommended to insure the goods. COD Shipments seller accepts. Seller shall, without undue delay, within 14 days of receipt of notice of withdrawal to the buyer to return all payments received by him under the contract of sale or in connection with it, including transport, delivery and postage and other costs and fees . The seller is not obliged to return the payment to the purchaser under this section of these business conditions and complaint before it has received the goods or the buyer until proven delivering the goods back to the seller, unless the seller suggests that collect the goods in person or through a person authorized by him.

The buyer shall bear the cost of returning the goods to the seller or a person authorized sellers of the receipt of goods. This does not apply if the seller has agreed to bear them or fails to fulfill the obligation under § 3 section. 1 point. i) of the Law on consumer protection in distance selling. The buyer is responsible only for diminished value, which arose as a result of such treatment of goods that are beyond treatment necessary to ascertain the characteristics and functioning of the goods. Shall not be liable for diminished value if the seller has not fulfilled the obligation to inform the consumer's right to cancel the contract in accordance with § 3 paragraph. 1 point. h) of the Law on consumer protection in distance selling.

The seller is obliged to refund the buyer the purchase price of the goods in the same manner used by buyers when their payments, as long as the buyer agrees on another method of repayment, without the purchaser in this regard were additional charges. If the buyer withdraws from the contract and the seller delivers the goods that are used, damaged or incomplete commits the buyer to pay the seller: a) the amount by which to reduce the value of the goods under provision. § 457 of the Civil Code in the actual amount b) the costs incurred by the seller in connection with the repair of the goods and to the original state calculated according to the rates for after-sales service of goods.

The buyer is obliged under this paragraph complaint and business conditions the seller to pay the seller compensation not exceeding the amount of the difference between the purchase price and value of the goods at the time of withdrawal from the contract.

In accordance with sec. § 7. 6 of the Law on consumer protection in distance selling, the buyer can withdraw from the contract, that: - the sale of goods made to the consumer's specific requirements, custom orders or goods intended specifically for one consumer - sale of goods enclosed in a protective case that not suitable for return due to health protection or hygiene reasons and the protective cover after delivery has been infringed - sale of sound recordings, video recordings, audio recordings, books and computer software sold in a protective case if the consumer packaging unwrapped - providing electronic content otherwise than on a physical medium, if its performance has begun, with the express consent of the consumer and the consumer stated that he was properly instructed that the expression of this agreement loses his right of withdrawal. - Sale of goods, which was the time after the conclusion of the contract and receipt of goods from the seller to the buyer assembled, folded or used in such a way that its restoration to its original state seller is not possible without incurring the increased effort and increased costs, for example. composed or assembled furniture and the like.

The provisions of Art. 10 of the complaint and the conditions expressly apply to entities not meeting the definition of consumer referred to in Section. § 2. a) of the Act.


Netgate.sk Complaints procedure shall be governed by the law applicable in the Slovak Republic and the European Union . The standard complaint of poor quality or damaged goods advertising is possible only items purchased from netgate.sk , and paid only during the warranty period , which is on all the products two years . Complaints are dealt with in accordance with the applicable Commercial Code . netgate.sk need to equip the complaint within 30 days of its launch .

Complaints Procedure :

1 , contact us by email using the contact form .

2 , send the goods to the address of the sender of your package - no delivery.

3 , to pack a goods invoice / delivery note and a brief description of the problem .

4 , next claimed goods to us , we will confirm by email . Failure to do so within two weeks from the date of dispatch , please contact us , as there could be lost in transit. about the complaint we will inform you .

Complaint to the carrier of goods

In rare cases it happens that the goods have been damaged due to abuse postman . If the postman attempts to deliver a damaged or incomplete goods or packaging , the customer may refuse to take on such goods , or can be downloaded , but we recommend shipment before the postman opened carefully and write a damage report . Such registration is required to sign the postman . If you suspect that the goods have been damaged due to the carrier , please contact us immediately .

The warranty period

On all goods sold are provided by the statutory warranty period of 24 months.

Final provisions

Legal terms and conditions in these Terms and Conditions expressly regulated , and any disputes arising from the default of these conditions shall be governed by the relevant provisions of the Commercial Code . The seller or the purchaser is not liable for delay in completion of its obligations under these conditions if such delay was caused by circumstances excluding liability , and such party is entitled to a reasonable extension in meeting its obligations .

The supervisory authority

The supervisory authority : Slovak Trade Inspection (STI ) STI Inspectorate for the Bratislava region Prievozska ​​32 , PO Box 5,820 07 Bratislava 27 professional technical control products and consumer protection tel . No . : 02 / 58272 172-3 Fax no. : 02 / 58 272 170


Personal data is used only for sending the ordered order and for communicating with the customer. Under Article 13 Article 2 (e) Regulation (EU) 2016-679 of the European Parliament and of the Council, personal data of the customer are indispensable in order to conclude a contract with him and, if personal data (name, surname, delivery address, etc.) we can not sign a contract.

These conditions come into force on 25 May 2018 . Last updated May 25, 2018 .